UPS AND UPS Tracking FAQ

UPS

Q1: I've been tracking my package, but it doesn't seem to be moving. Why?

Ans:

Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. This message does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while. We display the Next Expected Tracking Event so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while.

Common scans include the following:

1. Arrival Scan: The shipment has arrived at a UPS facility.
2. Delivered: The shipment has reached its destination, and the date and time of delivery have been recorded. In the U.S. and Canada, residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, the driver will leave a UPS InfoNotice® at the delivery address.
3. Departure Scan: The shipment has departed a UPS facility and is on its way to the next UPS facility. The shipment is moving; however, there may be several days between scans if the shipment is going cross-country or moving between countries.
4. Destination Scan: The shipment has arrived at the local UPS facility responsible for final delivery.
5. Exception: Action Required: The shipment is currently within the UPS network; however, more information regarding the delivery address is needed. The sender must provide the correct shipping address information to UPS.
6. Export Scan: The shipment has cleared export procedures in the origin country.
7. Given to Post Office for Delivery: At the request of the sender, UPS has given the package to the U.S. Postal Service to make the final delivery. This contractual service may require an additional one to two days for delivery.
8. Import Scan: The shipment has cleared import procedures in the receiving country.
9. Order Processed; In Transit to UPS: The shipment has been processed by the sender. Once the shipment is within the UPS network, an expected delivery date will be made available.
10. Order Processed; Ready for UPS: UPS has received the electronic transmission of the shipment details and billing information for this shipment from the sender. Once the shipment is moving within the UPS network, the tracking status will be updated.
11. Origin Scan: UPS has received the shipment.
12. On Vehicle for Delivery: The shipment has reached the local UPS facility responsible for delivery and has been dispatched to a UPS driver. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.

Q2:How late does UPS deliver?

Ans: Aside from time-based air deliveries, shipments are generally delivered anytime between 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences and until close of business for business addresses. UPS cannot set a specific delivery time within this window. Up to three delivery attempts are made, except weekends and holidays.

In the United States and Canada, for private deliveries that require a signature, you can leave instructions for the driver when no one is home. For example, you can request that the shipment be delivered to a neighbor who is at home. If an adult signature is required and the shipper has instructed us not to leave the shipment with a neighbor, we will make another delivery attempt the next business day. Shipments that do not require a signature can be stored in a secure location at the driver's discretion. This can include your front porch, side door, back porch, or garage area.

Q3: How accurate is UPS tracking?

Ans: Tracking at UPS is very accurate. Your package will arrive very close to exactly when the website tells you. If you use the text notifications feature you will be alerted immediately when the package is delivered at your door.

Q4:Can you pick up a missed UPS package the same day?

Ans:We cannot offer two delivery attempts on the same day. If necessary, your driver can make a second attempt the next business day and a third attempt the next business day. If available, your shipment can be taken to a UPS Access Point ™ for collection.

Q5:How many attempts will ups make?

Ans: UPS will make up to three delivery attempts, excluding weekends and holidays. The third and final delivery attempt was made and the driver was unable to hand in his package. UPS reserves the right to return the package to the sender after three delivery attempts.

Q6: How often is UPS tracking updated?

Ans:The package icon updates every two to three minutes as the package approaches its destination. Follow My Delivery is available for packages shipped via UPS® Ground, UPS Next Day Air®, UPS Worldwide Express®, and UPS Worldwide Express Plus®.

Q7:How accurate is UPS delivery time?

Ans:UPS parcel has a 99% accuracy record for each parcel/shipment. 

Q8:How long do packages stay at UPS access point?

Ans:If you are a UPS My Choice® member, the UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge. Customer service centers can hold your package for up to five working days.

Q9:How do I track a UPS tracking number?

Ans:Track up to 25 small package shipments at a time by emailing your tracking numbers to totaltrack.gb-eng@ups.com.

Single Tracking Number Tracking

Please include the UPS tracking number in the subject line of the email or in the body of the message. A detailed follow-up response will be sent to your email address.

Track multiple tracking numbers

Enter any UPS tracking number in the body of the email message. You do not need to enter a subject for the email. A detailed follow-up response for all numbers will be sent to your email address.

Q10:Can you track a UPS package after 120 days?

Ans:UPS could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days.